Frequently Asked Questions

Like many New York City providers we are out-of-network with all insurance carriers. That said, we will do our best to help you navigate the maze of insurance by providing monthly statements in the patient portal with all of the information you should need to submit the receipt directly to your own insurance company for reimbursement. Below you can find a list of FAQs that should help you feel a bit more empowered if you contact your insurance carrier with questions about coverage.

We are considered an out-of-network provider for most PPO plans, and most flexible spending plans typically consider services rendered by a licensed therapist to be qualifying expenses.

If you have a PPO plan, services may be covered in full or in part by your health insurance or employee benefit plan. We will provide you with a statement to seek reimbursement from your insurance company or flexible spending plan. The following questions may be helpful when interacting with your insurance provider:

Do I have mental health benefits?

What is my deductible and has it been met?

How many sessions per calendar year does my plan cover?

How much does my plan cover for an out-of-network provider?

What is the coverage amount per therapy session?

Is approval required from my primary care physician?

Is teletherapy covered?

If your insurance company inquires, the CPT code we will most likely be using for in-person therapy is 90834. The CPT code for teletherapy is usually 90834-95.

Fees

Dr. Nichols’ standard fee is $375 per individual session and $400 per couples session.

Ms. Ide’s standard fee is $300 per individual session.

Reduced fee services are available for students or those with financial constraints or other special circumstances. If you are not able to pay the full fee, we encourage you to let us know. If Rivergreen Psychology cannot accommodate your financial situation, we will try our best to assist you with finding appropriate referrals as we appreciate you taking the time to contact us.

If you do not come for your scheduled appointment, or you have not notified your therapist at least 48 hours in advance, you will be required to pay the full cost of the treatment as scheduled.

You may always substitute a virtual session for an in-person one in lieu of cancelling.

We are committed to creating an environment that supports inclusivity and respect of all people regardless of race, color, culture, religion, spiritual practice, sex, age, socioeconomic status, perceived or actual sexual orientation, gender identity or gender expression, relationship status or configuration, national origin or physical and mental abilities.

All are welcome here.

If you have an emergency between sessions please call 911 or go to your nearest emergency room.

988 Suicide and Crisis Lifeline is also an excellent, confidential resource where you can talk or text anonymously if you need support 24/7.

While we are not an “on-call” practice, we also understand that urgent matters do not always fit neatly into scheduled sessions and we will do our best to return correspondence by the end of the work day (Mon-Fri). If you are going through a period where you could benefit from extra support, feel free to ask your therapist about setting up a plan to meet your needs together.

Is psychotherapy confidential? Yes. The law protects the relationship between patient and therapist, and information cannot be disclosed without written permission.

Therapy should be a place where you feel emotionally safe and open to discussing anything from past or present.

The only exceptions to confidentiality include suspected child abuse for which we are required by law to report to the appropriate authorities

and

If a client intends to harm themself, we will make every effort to enlist their cooperation in ensuring their safety. If they do not cooperate, we may take further measures without their permission that are provided to us in order to ensure their safety.

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